Refund Policy

Return eligibility

Effective September 25, 2026
Pawventure | Virginia, USA | psansoa321@gmail.com

We do not accept returns or exchanges because you changed your mind, ordered the wrong option, or your pet does not prefer the product. This does not limit remedies for faulty, damaged, incorrect, or misdescribed goods or other mandatory consumer rights.

Order problems and returns

Email your order number, a description of the problem, and supporting photos or video where available. Report damaged, faulty, incorrect, or incomplete items promptly, within 30 days of receipt. Qualifying issues receive a refund or replacement. Incorrect items do not need to be returned. Orders we cannot fulfill and packages confirmed lost in transit qualify for a refund.

Pawventure manages your request and coordinates with EPROLO, our fulfillment partner. Contact us before sending any item back. We will provide any required return address, instructions, deadline, and applicable postage arrangements in writing. Do not return goods to the sender address without our instructions.

Cancellations, refunds and your rights

Request cancellation before shipment. Customized orders and branding orders may have earlier restrictions disclosed before purchase. For late orders or tracking that shows delivery you cannot locate, contact us so we can investigate. A delivery scan does not prevent you from reporting a problem.

Approved refunds go to the original payment method. We will confirm the amount and when the refund is issued; your payment provider controls when it appears in your account.

This policy does not exclude or shorten any rights, warranties, cancellation periods, or remedies required by applicable law. EPROLO's supplier terms do not override your rights against Pawventure.